- Shipping & Returns
Shipping & Returns
Shipping time, is based on the current demand for our quality holsters. Often we will have a surge of orders that will make the lead time increase dramatically. Please refer to your emailed invoice for current lead time estimations. Your order will remain in a AWAITING FULFILLMENT STATUS until a shipping label has been created. At the time a shipping label is created, your holster has been quality checked, and is being prepared for shipment to your provided address. Please allow 24 hours from the time you receive your shipping email, for shipment updates, via the provided USPS Priority Mail link.
Please have confidence that your products are being built to the highest standards in the industry. Every phase of our process is precision controlled and inspected. Our holster fabricating personnel are highly trained and experienced craftsman. Quality, innovation and customer satisfaction are our driving force.
We do not stock any holsters, every holster is custom manufactured to you order specifications.
Awaiting fulfillment order status, means we have received your order, and a build order has been created.
A shipping confirmation email will be sent the day your holster is shipped, and the order status will be Shipped. A USPS Tracking link will also be included.
We ship all items with USPS Priority Mail, most shipments will arrive 2-3 days after the package is shipped.
We ship to the United States only, no exceptions.
When you place an order, we will estimate shipping and delivery dates. We are commited to meet our shipping deadlines, but do not have control over carriers performance, once they have taken possesion of your package.
You may return items within two weeks of delivery date, and we will provide a return shipping label, if the return is a result of our error (i.e. you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
Any product that has been modified from its original design or condition will not be accepted, i.e. (heating, triming, drilling). Upon receipt of returned product, an inspection will be conducted. If the product has been modified, a return of payment will not be processed. Postage necessary to return to customer, will be the responsibility of the customer.
Shipping expenses are non-refundable.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.